Our Policies
Ensuring clarity, fairness, and customer confidence.
We believe in transparency and fairness. Below you’ll find our key policies that guide our services and customer relationships. You can read them online or download a full copy as a PDF.
Code Of Conduct
We believe in respectful, safe, and professional interactions between our team and our customers.
Our Codes of Conduct set the standards for how we work together — outlining the responsibilities of both our staff and our customers.
Customer Code of Conduct
Outlines respectful behaviour and cooperation expected from all customers to ensure safe, smooth service delivery.
Employee Code of Conduct
Details the professional standards, safety rules, and conduct expected from our staff when representing the business.
Read Employee Code of Conduct (PDF)
Privacy & Disclosure
This policy explains how we collect, use, and safeguard your personal information, whether it’s provided online, over the phone, or in person. It also sets out the limits of our responsibility for the content on our website, so you know exactly where we stand when it comes to privacy and online information.
Terms & Conditions
Our Terms and Conditions define the rules, obligations, and agreements that apply when you use our services. They cover things like payment terms, scope of work, service timelines, and what happens in the unlikely event of a dispute.
Read Terms & Conditions (PDF)
Refunds, Cancellations & Rescheduling
We understand plans can change, and this policy explains how we handle appointment changes, cancellations, and refund requests. It includes notice periods, any applicable fees, and how to rebook so you can plan with confidence.
Service Disclaimer and Limitation of Liability
This policy clearly explains what our services do and don’t cover, so there are no surprises. It also outlines our legal limitations, ensuring you know exactly where our responsibilities end.
Read Service disclaimer & Limitation of Liability Policy (PDF)
Shipping and Handling
If you order products or parts from us, this policy sets out how they are packed, shipped, and delivered. It covers shipping timeframes, handling processes, delivery charges, and who’s responsible for the goods at each stage of the journey.
Read Shipping & Handling Policy (PDF)
Accessibility
We are committed to making our services and information available to all customers, regardless of ability. This policy details the steps we take to ensure accessibility across our website, communications, and service delivery.
Have questions about our policies?
We’re here to help — if you’re unsure about any of our policies or need clarification before booking,
our friendly admin team is just a call or email away.
